Returns & Exchanges
At PLAY S.r.l., we want to ensure you have the best gear for your performance, which is why we offer a 30-day hassle-free return policy on all unworn sports equipment and apparel. If your purchase doesn't meet your expectations, our streamlined process makes it easy to get back in the game.
Initiate Your Request
Log into your PLAY S.r.l. account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Gear
Place the items in their original packaging with all tags attached, ensuring the gear is clean and include the printed return slip inside the box.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects the returned equipment, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing