Frequently Asked Questions
Everything you need to know about your PLAY S.r.l. performance gear.
What are the shipping times for my order?
We offer express shipping across Europe within 2-4 business days. International orders typically arrive within 5-10 business days depending on the destination.
How can I return a product if it doesn't fit?
You can return any unused item in its original packaging within 30 days of delivery. Visit our returns portal to generate a prepaid shipping label.
Are PLAY S.r.l. products covered by a warranty?
Yes, all our professional sports equipment and apparel come with a 2-year warranty against manufacturing defects to ensure peak performance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I choose the correct size for technical apparel?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable athletic fit.
Can I track my shipment in real-time?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package until it reaches your door.